My Store:

Customer Relations

Customer Relations:

We are available:

Monday - Friday 
7:30 am – 6:00 pm EST

1-855-475-2300, Ext. 2337
Send written correspondence to:

Customer Relations
4540 Richmond Road
Warrensville Heights, OH 44128

or you may email us by completing the form below:


Frequently Asked Questions

  • What is Heinen's coupon or rain check policy? Click to view our Coupon Policy or Rain Check Policy.
  • What are Heinen's store hours, locations, and phone numbers? Click to view all of our Store Locations.
  • Does Heinen's offer catering? Yes. Click here for more information.
  • May I view your party trays online? Yes. Click to view more on our Catering and Party Trays.
  • Does Heinen's offer gift baskets? Yes. Please contact any of our stores and they can help design a fruit or gift basket for you.
  • How do I apply for employment at Heinen's? Click here for Career Opportunities.
  • How do I sign up for a Heinen's Preferred Customer Card? Click here to enroll in our Tasteful Rewards Program.
  • Who do I contact for a donation? Click to view our Donation Policy. 
  • Does Heinen's offer grocery delivery or shipping of product? 
    • We offer grocery delivery through Instacart. Please click here for FAQs and visit for account set up and ordering.
    • Sorry, we do not ship product.
  • Do you want to know if Heinen's carries a specific product? The fastest way is to contact the Heinen's store nearest you. Click Here for Store Locations, or complete our comment card below
  • I am a vendor and would like Heinen's to consider my product, whom do I contact? Please contact our receptionist at 1-855-475-2300 Ext 0. She will be more than happy to give you the buyers name, phone number and email address.
  • Does your store have Western Union, Money orders, or cash employment or government checks? No, we do not offer these services.
  • Do you accept the Ohio Direction card or the Illinois Link card? Yes, we accept both cards.
  • Where can I find Heinen's on Facebook, Twitter, Instagram or Pinterest? Click to find us on Facebook, Twitter, Instagram and Pinterest.
  • How do I know if a Heinen's product I purchased has been recalled? Please contact your local Heinen's store.
  • What does BOGO mean? It means Buy One Get One free. 
  • How can I reach accounts payable? Accounts payable can be reached at 1-216-475-2300 ext. 2130. Invoices can be emailed to 

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