My Store:

Customer Relations

Welcome to Heinen's Customer Relations!

How may we help you?

We are available:

Monday - Friday 
7:30 am – 6:00 pm EST

1-855-475-2300, Ext. 2337
 
Send written correspondence to:

Heinen's
Customer Relations
4540 Richmond Road
Warrensville Heights, OH 44128

or you may email us by completing the form below:

 

Frequently Asked Questions

CATERING
•    Does Heinen’s offer catering? Yes, both full service at 1-866-475-2371, and breakfast and lunch catering from our Downtown store catering department at 216-302-3020. Click here for more information on Downtown Catering.

CONTACT US
•    Store hours, phone numbers, locations and holiday hours can be viewed here
•    Main Office Department contacts can be viewed here.    

EMPLOYMENT
•    Employment verification: 1-855-475-2300 (Option #2)
•    Human Resources and payroll: 1-855-475-2300 (Option 3)
•    Job opportunities can be found here

FREQUENTLY ASKED QUESTIONS
•    What does BOGO mean? Buy one get one.
•    Does Heinen’s accept the Ohio and Illinois Direction card? Yes 
•    Party Trays: Please contact your nearest store to order and pick up all party trays. View party trays here.
•    Fruit Baskets: Please click here for more info on fruit baskets.

GIFT CARD PURCHASES
•    Please Contact Customer Relations at 1-855-475-2300 Ext 2337
(7:30 am – 6:00 pm EST)  

GROCERY DELIVERY/SHIPPING OF PRODUCT
•    Instacart Frequently asked questions can be viewed here.
•    Heinen’s has partnered with Instacart to bring groceries to your home or business. Please order groceries here
•    Heinen’s does not offer shipping of product at this time. 

HEINEN’S TASTEFUL REWARDS PROGRAM
•    New Customers: Please order your Heinen’s Tasteful Rewards card here.
•    Replacement cards: Please pick up a replacement card at any store location or call 1-855-475-2300 Ext 2337.
•    Tasteful Rewards Program information and customer profile log in page can be found here.   

POLICIES
•    Coupon Policy
•    Rain check Policy
•    Donation Policy
•    Solicitation Policy
•    Return Policy: Please contact the store nearest you. See store locations & contact info here.

PRODUCT INQURIES/REQUESTS
•    Does Heinen’s carry a certain product? The fastest way to find out is to contact the store nearest you. You may also contact Customer Relations and we will get back to you within 72 hours.
•    Product suggestions can be sent to consumeraffairs@heinens.com or call 1-855-475-2300 Ext 2337 or complete a comment card at any store location. 

RECALLS
•    How do I know if a product was recalled? Please contact your local Heinen’s store or contact Customer Relations.
•    For more information about recalls, please visit the FDA website here.

SOCIAL MEDIA
•    Please join Heinen’s on the following Social Media platforms:

 

 

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