My Store:

Heinen's Curbside Pickup

Considerations for Online Orders:

We recognize grocery delivery and pickup have quickly become vital parts of our services during these unprecedented times. We are committed to getting you the groceries and essentials you need and, as a result, have grown our partnership with Instacart dramatically in this very short period.

Both Heinen’s and Instacart have seen record numbers of pickup and delivery orders, and we are working hard to ensure we can reliably serve you.

If you are unable to secure a delivery time for your order, we recommend you check back frequently as pickup and delivery windows may fluctuate throughout the day based on shopper availability. We also recommend you choose any preferred replacements in advance to help your shopper get what you need.

Due to heightened customer support needs, Instacart has moved to live chat in-app and on the website to answer questions or address any issues related to your order. When starting a chat, please be as descriptive and thorough as possible and an Instacart Care team member will help as soon as possible.

To provide you with some additional guidance on how to use Instacart’s support functionality, Heinen’s has created the following user guides:

Customer Support in Mobile App

Customer Support on Desktop

From all of us at Heinen’s and Instacart, thank you in advance for your patience and understanding.


Heinen's Curbside Pickup

In a hurry? You can now shop at Heinen's without ever leaving your car. Get groceries to go by ordering online and picking up curbside!

Curbside Pickup is currently available at the following locations:

Shaker Heights
Rocky River
Avon
University Heights
Mentor
Bainbridge

Brecksville 
Strongsville 

Mayfield Village 
Willoughby
Downtown Cleveland 

 


Here's how it works:
 

Shop for Fresh Groceries Online

For convenient curbside pickup, order Heinen's fresh produce, meat, seafood, prepared foods and more from your local store, using your computer or mobile device.

Ordering curbside pickup using the Instacart app on iphone

Instacart Personal Shopper fulfilling a curbside pickup order for a Heinen's customer

Your Personal Shopper Does the Rest

Instacart's Personal Shoppers go out of their way to carefully select the items on your list and will follow your optional notes that detail exactly what you're looking for. Need to make a change to your order? Simply send a message to your shopper!

Quick Grocery Pickup Curbside

Simply pull up to a dedicated curbside pickup parking space and a Heinen's associate will load your order into your vehicle.

Picking up groceries curbside at Heinen's with the dog in the back of car


Want to know more about Heinen's grocery delivery program powered by Instacart? Visit our FAQ page for additional information regarding delivery fees, forms of payment, Instacart's personal shoppers and more.

Order Now & Schedule Curbside Pickup